Last Updated: June 1, 2024
Introduction
At Investments USA, we strive to ensure complete satisfaction with our investment advisory services, educational materials, subscription services, and other products. This Refund Policy outlines the conditions under which we offer refunds for our various services and products.
Please read this policy carefully before making any purchases. By purchasing our services or products, you agree to be bound by this Refund Policy.
General Refund Policy
Our refund policy varies depending on the type of service or product purchased:
Premium Subscription Services
For our premium investment newsletter and subscription-based services:
- Monthly subscriptions: We offer a 14-day money-back guarantee from the date of purchase if you are not satisfied with the service.
- Annual subscriptions: We offer a 30-day money-back guarantee from the date of purchase if you are not satisfied with the service.
- After the guarantee period, we do not provide prorated refunds for the unused portion of your subscription period.
Digital Products and Reports
For one-time purchases of digital products, such as investment guides and research reports:
- We offer a 14-day money-back guarantee from the date of purchase.
- Due to the digital nature of these products, refunds will only be processed if you have not downloaded or accessed the material more than twice.
Webinars and Online Courses
For webinars and online educational courses:
- Pre-recorded courses: We offer a 7-day money-back guarantee from the date of purchase if you have completed less than 25% of the course.
- Live webinars: Refunds are available up to 48 hours before the scheduled event. No refunds will be issued after this time, but you may transfer your registration to another person or receive access to the recorded session.
Personalized Investment Consultation Services
For one-on-one consultation services:
- A 50% deposit is required at the time of booking and is non-refundable.
- The remaining balance is due 48 hours before the scheduled consultation.
- Cancellations made more than 72 hours before the scheduled consultation will receive a full refund of any amount paid beyond the initial deposit.
- No refunds will be issued for cancellations made less than 72 hours before the scheduled consultation.
- Rescheduling is available at no additional cost if requested at least 48 hours in advance.
Conditions for Refund Eligibility
To be eligible for a refund, you must meet the following conditions:
- The refund request must be made within the specified timeframe for the particular product or service.
- You must provide a valid reason for the refund request.
- For digital products, you must not have excessively accessed, downloaded, or printed the materials.
- You must not have violated any terms of our Terms and Conditions.
- For subscription services, your account must be in good standing with no violations of our usage policies.
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team by email at refunds@investmentsusa.com or by phone at +444466061534.
- Provide your order number, the date of purchase, and the reason for your refund request.
- Our team will review your request and determine if it meets our refund eligibility criteria.
- If approved, refunds will be processed using the same payment method used for the original purchase.
Refund Processing Time
Once a refund is approved, the processing time depends on your payment method:
- Credit/Debit Card payments: Refunds typically appear on your statement within 5-10 business days.
- PayPal payments: Refunds are usually processed within 3-5 business days.
- Bank transfers: Refunds may take 7-14 business days to process, depending on your banking institution.
Please note that while we process refunds promptly, the actual time it takes for the refund to appear in your account is subject to your financial institution's policies and processing times.
Non-Refundable Items and Services
The following items and services are non-refundable:
- Custom research reports specifically prepared for a client
- Consultation services that have already been delivered
- Subscription services after the money-back guarantee period has expired
- Digital products that have been excessively accessed, downloaded, or printed
- Group coaching programs after the program has commenced
- Any service where the non-refundable nature was clearly communicated at the time of purchase
Special Circumstances
We understand that special circumstances may arise. In cases of:
- Technical issues that prevent you from accessing our products or services
- Duplicate purchases made in error
- Serious illness or family emergency that prevents participation in a scheduled service
Please contact our customer support team, and we will evaluate these situations on a case-by-case basis.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
Disclaimer
While we provide investment information and education, we do not guarantee specific investment results. Market performance is inherently unpredictable, and all investments involve risk. Dissatisfaction with market performance or investment results is not a valid basis for requesting a refund.
Contact Information
If you have any questions about our Refund Policy or to request a refund, please contact us at:
